Be Survey-Ready. Improve Access.

In this lesson, we’ll introduce you to the Provider Appointment Availability Survey (PAAS)—what it is, why it matters, and how your participation plays a vital role in patient access and regulatory compliance.

What Is PAAS?
PAAS is a survey conducted by health plans or regulatory agencies to measure how quickly patients can access different types of appointments—such as urgent, routine, or specialist visits. The survey reflects real-world patient experiences and is used to assess how well providers are meeting timely access standards.

Why It Matters:
Understanding and preparing for PAAS helps your practice:

• Ensure patients can get the care they need, when they need it

• Identify scheduling challenges that may impact access or compliance

• Improve overall efficiency and patient satisfaction

By participating in PAAS and using its insights to guide improvements, provider offices can strengthen their commitment to timely, high-quality care.

👉 Start the training now.