Stay Compliant. Stay Accessible.

In this module, we’ll explore the importance of meeting after-hours access standards—a key component of delivering high-quality, patient-centered care. Whether you are a provider, clinic administrator, or front office staff, understanding these requirements is essential to ensuring compliance and improving the patient experience.

What Are After-Hours Access Standards?
These standards refer to the expectation that patients can reach their provider—or receive appropriate guidance—outside of regular business hours, including evenings, weekends, and holidays. This may include access to an on-call provider, recorded instructions, or direct communication for urgent needs.

Why It Matters:

• Ensures compliance with state and health plan requirements

• Improves patient trust and satisfaction by making care accessible when it’s needed most

• Supports continuity of care and reduces unnecessary emergency room visits

By consistently meeting after-hours standards, your practice demonstrates its commitment to accessible, high-quality care. In the next section, we’ll cover specific strategies your team can use to meet and exceed these expectations—clearly, efficiently, and with confidence.

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